Shipping Policy
At Aco Fans, we aim to deliver your orders in a timely and efficient manner. This Shipping Policy outlines the terms related to order processing, shipping, and delivery.
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1. Order Processing
* Orders are processed within 1–3 working days after successful payment confirmation
* Orders are not processed on Sundays or public holidays
* You will receive an order confirmation via email/SMS after placing the order
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2. Shipping & Delivery
* Orders are shipped through trusted logistics partners such as Shiprocket
* Delivery timelines may vary based on location:
* Metro cities: 2–5 working days
* Other locations: 4–7 working days
* Delivery timelines are estimates and may vary due to external factors
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3. Shipping Charges
* Shipping charges (if applicable) will be displayed at checkout
* Free shipping may be offered on selected products or promotions
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4. Order Tracking
* Once your order is dispatched, tracking details will be shared via email/SMS
* You can track your order using the provided tracking link
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5. Delays in Delivery
While we strive to deliver within the estimated timeframe, delays may occur due to:
* Courier partner delays
* Weather conditions
* Natural calamities
* Incorrect shipping details provided by the customer
Aco Fans is not responsible for delays caused by third-party logistics partners.
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6. Incorrect Address / Failed Delivery
* Customers must provide accurate shipping details
* If delivery fails due to incorrect address or unavailability, re-delivery charges may apply
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7. Damaged or Tampered Package
* If you receive a damaged or tampered package, please do not accept the delivery
* Alternatively, record an unboxing video and report the issue within 48 hours
* Contact us immediately for assistance
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8. International Shipping
* Currently, we ship only within India (edit if you plan international shipping)
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9. Contact Us
For any shipping-related queries:
Email: contactacofan@gmail.com
Phone: 8097233719
Address: Aco Fan Works , plot no 133 , Charkop industrial estate , Kandivali (w) ,
400067, Mumbai , Maharashtra , India